We welcome patient feedback, whether positive or negative, to help improve the service we provide to patients.
NOVEMBER 2025
98.65% of patients rated our services either 'very good' or 'good' . Comments include:
"Excellent and knowledgeable service"
"From reception through to my GP face to face was excellent, service & appointment on time"
"Doctor and staff were absolutely awesome she has listened to me attentively and suggested a plan moving forward with my concerns. "
"Appointment on time and seen by the lovely nurse Noelle who always gives an excellent service."
"Very positive experience — the staff were friendly and professional, and the doctor was attentive and clear. I felt well cared for and appreciated the excellent service. Thank you, River Surgery!"
"Very quick turnaround, barely had to wait, doctor gave a thorough explanation around the injections I had."
"Very helpful face to face consultation. I felt listened to and was treated with care and kindness."
"Pleasant professional nurse. She was also very personable."
"I’ve consistently had a positive experience at The River Surgery from the lovely reception team through to the doctors over the last 10 years."
"Got an appointment same day, face to face and the doctor was very good."
"Appointment on time, nurse Noelle was brilliant as always."
"Can I just add that the reception staff are absolutely lovely and so helpful. Thank you."