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Welcome to The River Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.


Face Masks

With effect from 1st June 2022, patients who enter GP Practices in England are no longer required to wear a face mask unless they have respiratory symptoms.  

All visitors to The River Surgery are encouraged to wear a face mask if they are suffering from respiratory symptoms and/or conditions.  This enables us to keep our staff and vulnerable patients safe.

The Clinical staff will continue to wear a face mask.


To keep patients, staff and visitors safe you are still required to wear a face mask or face covering when attending the surgery. 

"COVID-19 SAFE " 

We have successfully completed our COVID-19 Safe Assessment


Feedback

We always welcome feedback about our Practice and services we provide.  Patient feedback is important to us, and we appreciate any comments or suggestions you may have.


Zero Tolerance

In order to ensure the safety and welfare of the staff and patients of The River Surgery we operate a zero tolerance policy regarding abuse or violence from patients or relatives. We reserve the right to remove such patients from our list with immediate effect.

A PATIENT CAN BE REMOVED WITHOUT WARNING IF:

  • They have been violent towards a staff member (or threatening to the extent the staff member feared for their personal safety).
  • They have moved outside the practice area.
  • There are reasonable grounds to believe that issuing a warning would be harmful to the patient’s physical or mental health.
  • It is not reasonable or practicable for a warning to be given.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


Parking Restrictions

Please note that you cannot park on the single yellow lines in Rous Road and Hurst Road between the hours of 1 and 2pm. You may park there at any other time. Please also be aware that neighbouring Dene Road is now resident permit parking only. You may want to try and avoid these times when planning your visit to the surgery. Please be mindful where you park as this is a residential area. Please do not park over residents' driveways.

(Site updated 15/06/2022)
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