Practice Charter

Our Vision and Values

Our service will aim to deliver caring, safe, responsive, effective and well-led services at all times

We Will

  • always treat you with courtesy and respect; we value your tolerance and patience when we’re working under pressure
  • discuss your care and treatment with you
  • refer you to a specialist acceptable to you (within the limits of the services available in this area) when your GP thinks that it’s necessary
  • respect your right to confidentiality
  • provide our patients with an environment which is comfortable, relaxing and friendly
  • ensure that all staff have the competency to deliver the required standards of care
  • respond to feedback from our service users, their families, other health professionals and our staff
  • continuously seek ways in which our services can be improved.

What You Can Do For Us

  • treat us with respect and courtesy at all times. We know that sometimes if you are worried, this is not easy; however, we do have a policy of zero tolerance against violence and abusive or threatening behaviour
  • tell us if you are unsure about the treatment we are offering you
  • keep your appointments at the surgery and let us know as early as possible if you are unable to do so – there are always other patients waiting for cancellations
  • only order repeat prescriptions for those medications that you need – many medicines are wasted
  • allow at least 48 hours for us to process your repeat prescriptions
  • inform us of any changes to your address and/or phone number so that we can keep your records up to date
  • tell us about complaints or misunderstandings as soon as possible to allow us to deal with them